Product Policy

At MageHex, we build Magento extensions and services to help commerce teams operate with more confidence. This policy explains how our digital products are licensed, delivered, supported, and refunded.

Digital delivery

Magento extensions are digital products. After a successful payment, download instructions and license details are provided through your MageHex account or order email. Services are delivered according to the scope, timeline, and milestones confirmed for the engagement.

Licensing

Each extension license is intended for the website, store, or deployment defined at checkout. You may not resell, redistribute, sublicense, or publish the extension files without written permission from MageHex.

Updates and support

Product updates and support are provided according to the plan shown on the product page or order. Support covers installation guidance, configuration questions, and issues directly related to the purchased product. Custom development and third-party conflicts may require a separate service engagement.

Refunds

If an extension does not work as described in a supported Magento environment, contact us within 30 days of purchase with your order details and reproduction steps. We will first provide reasonable troubleshooting or a fix. Where a suitable resolution is not possible, MageHex may approve a refund at its discretion.

Compatibility

Before purchasing, review the supported Magento editions, versions, themes, and dependencies shown on the product page. MageHex cannot guarantee compatibility with heavily modified installations, unsupported versions, or third-party customizations that conflict with the extension.

Contact

For product questions or support, email info@magehex.com.